Episode 170: What Role Does Trust Play in Balancing Transparency and Confidentiality?

• November 11, 2021

“Confidentiality and transparency are not mutually exclusive, but rather they are two sides of the same coin.” –Thomas de Maiziere

In business these days, there is an ever-increasing amount of conversation around transparent relationships. And for good reason; employees working for companies with high levels of transparency report higher engagement and commitment, as well as talk about being part of a business with high ethical standards. What doesn’t always get its fair share of airtime is how to balance this increasing transparency with an ever-present need for confidentiality, especially in the economic development industry. Treading the charged space between these two potential polarizations is not easy and can only be done through the lens of trust.

On today’s episode, Carla Sones and Faye Davis dive into what transparency really means in a business culture, and hash out why it’s often misunderstood by employees. They talk about how too much transparency creates chaos, and share tips on how to create a culture of productive information sharing.

If you have ever wondered how you can create a transparent culture that respects confidentiality, you’ll enjoy today’s conversation. Carla and Faye answer questions like what the job of a leader is in filtering information, how to decide what information is helpful to share and what is harmful, how leaders can share the information needed without looking like they’re purposely withholding, how to scale communication efforts as a team grows, and more. Tune in now!

America’s Jobs Team is sponsored by Research on Investment / Gazelle.ai

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